Kent Union Logo



How We Use Your Information

This Privacy Statement explains how and when Kent Union collects personal information. It applies to information we collect about:

·          Our members, volunteers and student officers 

·          Users of our website 

·          Uses of our services 

·          Anyone who gives us feedback or suggestions, makes a complaint or undertakes any market research. 

·          Our suppliers and agents

·          Our supporters and donors

·          Job applicants and our current and former employees.


Kent Union processes personal data for the following reasons:

·          Administration of Membership Records (including processing for not for profit organisations)

·          Fundraising

·          Advertising, Marketing and Public Relations

·          Accounts and records

·          Consultancy and Advisory Services

·          Employment Administration

·          Crime Prevention and Prosecution of Offenders.


Use of data is compliant with the Data Protection Act 1998 and specifically with the 8 data principles that are set out within it

·       Personal data shall be processed fairly and lawfully

·       Personal data shall be obtained only for one or more specified and lawful purposes (as above), and shall not be further processed in any manner incompatible with that purpose or those purposes.

·       Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

·       Personal data shall be accurate and, where necessary, kept up to date.

·       Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

·       Personal data shall be processed in accordance with the rights of data subjects.

·       Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

·       Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.


Website Privacy Policy

Our Website Privacy Policy discloses the information practices for the Kent Union website (, known after this point as the ‘Site’), including the type of information gathered, how the information is used, and our policy regarding sharing information with others organisations.

This Privacy Policy will be published wherever personal information is collected on the site.

By using the Site, you agree to the terms of this Privacy Policy.


Use of Cookies

Some pages on this Site use "cookies," which are small files that the site places on your hard drive for identification purposes. These files may be used for site registration and customisation the next time you visit us, and to make navigating the website more user-friendly.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may find it harder to access certain information on this site.

The Cookies on this website consist of:

·       Session cookies which help with form filling, remembering the information input when navigating between pages. These are destroyed when browser window is closed.

·       Google Analytics cookies for monitoring website usage.


Types of Information We Collect

Personal Information Provided by You

If you are a student at the University of Kent your details will be automatically held by Kent Union in its membership database, unless you have opted out of Union membership. The details held are the details you gave The University of Kent on registration.

If you wish to alter your registration details you can do so through the Student Data System accountor email

Kent Union cannot be held responsible for any inaccurate personal details.

We gather both Personal Information and Anonymous Information from you when you visit the Site.

"Personal Information" means any information that may be used to identify you as an individual, including, but not limited to: first and last name; e-mail address; a home, postal or other physical address (when using services designed to deliver or send items to you) or other contact information necessary to provide a service that you requested.

"Anonymous Information" means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons. We collect Personal Information and Anonymous Information, as described below.


We Collect Personal Information from you at the following points:

If you are a non-student and register to the Site to purchase goods or services, we will record your contact information, username and password. We can collect additional information submitted through registration or via updating your information.

If you are a student, you will use your University log in and thus your password is not stored on our website or by Kent Union in any form.

If you make any purchases through the Site, we will record your billing address, however we do not record your payment card details. This information is collected through Sage Pay, our online payment provider. No card payment details are stored through the Site.

Kent Union will only send you information that is deemed relevant to your membership at Kent Union. Once you have updated your preferences, you have thereby given your consent to be contacted with relevant promotions, offers or information that you have expressed an interest in. If you do not wish to receive further updates and wish to opt out go to or if you are logged in, go to the Profile icon within the left hand menu and modify your preferences or contact details. We will always respect your privacy and any personal communication between you and ourselves.

If you email us directly via an email hyperlink or contact form to provide us with feedback or to ask us a question regarding the Site, we will record any information contained in such email for a period of up to one year to analyse trends and ensure improvements to the site.


Personal Information Collected Automatically

As you navigate the site, certain information will be collected automatically. This data helps us to improve the content of the Site and to customise the content or layout of the Site for you.

A cookie is an element of data that a website sends to your computer's hard drive while you are viewing a website. Kent Union uses session cookies (which expire once you close your web browser). You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of the site may not function properly.

We are reviewing our use of cookies and will modify this agreement as any changes are made.


More Detail on How We Use Personal Information

We collect Personal Information from you in order to fulfil your requests. For example, we may use your Personal Information to process an online purchase or interact with a service or feature on the Site. We may also use your Personal Information to send you information that you requested, or to confirm registrations, purchases, or to respond to your feedback.

We may use your email address to notify you of products or services that may interest you, such as events or discussions. In addition we may notify you of recent updates to our Site, or to provide you with latest news on Kent Union.

You may opt-out from receiving promotional or marketing emails by notifying us at the address specified at the bottom of any unwanted email. Emails may be sent to you from Kent Union or from its societies, clubs or other student groups affiliated to Kent Union. If you unsubscribe from a Kent Union email, you may still receive emails from these affiliated groups and vice versa.

In some cases the opt-out facility is not available unless you have opted out of Union membership completely – to do so you need to write to the Student Records Office at These instances include transactional or relationship messages, such as emails that are necessary to provide you with confirmation of a completed transaction (such as a purchase, request, or change in your user profile), emails providing notification of changes of terms of service, emails containing important information about the use of the Site.

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We use this Anonymous Information to perform statistical analyses of users' aggregate behaviour so that we may enhance the content of our services and improve Site navigation.

We may email you for research purposes relating to your membership of Kent Union based on anonymous information you have already provided through completion of questionnaires or polls. This information is only gathered for reasons associated with improving our services to our members and the anonymous information is only accessed by employees of Kent Union including full time student officers.

When someone visits, we collect standard internet log information and details of visitor behaviour patterns. We do this to measure data such as the number of visitors to the various parts of our Site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.


Disclosure of Personal Information

Your Personal Information will not be sold, traded, or rented to individuals or other entities. However, we may need to share your Personal Information with third parties to charge your credit card or deliver specific services to you such as support services. These third parties are required not to use your Personal Information other than to provide the services requested by Kent Union.

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to:

·       comply with any relevant legal obligations or

·       protect and defend the rights or property of Kent Union or users of the Site.


Data Sharing Agreement with University of Kent

We have a data sharing agreement with the University of Kent.

This agreement permits the transfer of all or part of your personal information from the University to Kent Union for the purposes of allowing us to provide you with support services, participate in democratic processes, join societies, buy tickets and communicate with you about Annual Reports and Accounts as well as activities and campaigns, elicit your feedback and respond to your queries.

You can tell the University that you do not wish Kent Union to have this data by opting out at enrolment or by withdrawing your permission by emailing the student records office on

We provide data to the University relating to extra-curricular activities such as the number of volunteers or the percentage of members voting in an election. This data is not personally identifiable to you.

We will on occasion wish to provide Personal Information to the University of Kent. This includes activities you may have taken part in with Kent Union that should be transferred onto your HEAR (Higher Education Achievement Record). We will always ask your permission before we share your Personal Information in this way.


Security of Your Personal Information

We safeguard the Personal Information you send to us with certain physical, electronic, and managerial procedures.

We also store your Personal Information behind our firewall and utilise appropriate security measures in our physical facilities to prevent loss or unauthorised use of sensitive information. Except as provided elsewhere in this Privacy Policy, we limit access to Personal Information in electronic databases to those persons, including Kent Union employees and full time student officers, in our organisation that have a need for such access.

While we strive to protect your Personal Information, we cannot ensure the security of the information you send to us, and so we urge you to take every precaution to protect your Personal Information when you are on the internet.

We suggest that you change your passwords often, use passwords that include a combination of letters and numbers, and use a secure browser. Products and services are available which can help give you privacy protection while navigating the internet. While we do not anticipate breaches in security, if one occurs, we will use all reasonable efforts to correct the problems that led to the breach.


Other Websites

The Site contains links to other websites. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us.

Inclusion of any linked website on or through the Site or the Service does not imply approval or endorsement of the linked website by us. If you decide to leave the Site and access these third-party websites, you do so at your own risk.


Job applicants, current and former Kent Union (and subsidiary company) employees and Trustees of Kent Union

When individuals apply to work at Kent Union (or subsidiary companies), or be a Trustee for Kent Union, we will only use the information they supply to us to process their application and to monitor recruitment statistics.

Where we want to disclose information to a third-party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau, we will not do so without informing them beforehand unless the disclosure is required by law.

Personal Information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. This also applies to unsuccessful candidates applying to be Trustees. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Kent Union, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Kent Union has ended, we will retain the file for 5 years and then destroy it. Trustee information will be collated and kept in the same way.


Access to personal information

Kent Union tries to be as open as it can be in terms of giving people access to their Personal Information. Individuals can find out if we hold any Personal Information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

·       give you a description of it;

·       tell you why we are holding it;

·       tell you who it could be disclosed to; and

·       let you have a copy of the information in an intelligible form.

To make a request to Kent Union for any Personal Information we may hold you need to put the request in writing addressing it to the address provided below. In some cases, where the compilation of data is considered by Kent Union to be complex or time consuming we will make an administrative charge of £10. The Data Protection Act requires us to provide information to you within 40 days.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone, subject to verification of identity.


About this Notice

For clarity, this Privacy Notice does not provide exhaustive detail of all aspects of Kent Union’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below

Further Information

For further guidance on matters relating to Data Protection and Privacy, please refer to Information Commissioner’s Office: