There are many ways to contact us for advice. Choose which one suits you and your situation the best.
CHRISTMAS VACATION OPENING HOURS: The Advice Centre will close for the Christmas break at 12 noon on Wednesday 21st December 2016. The office will reopen at 9am on Wednesday 4th January 2017. If you need immediate advice please refer to the emergency contacts on our Useful Information page.
We would like to wish everyone an enjoyable break.
If you are staying in Canterbury over the Christmas vacation you may wish to attend the events Kent Union and the University have organised over this period - you can find full details here.
If you study at Medway, you can get further information on the GKUnions website.
Speak to us
To speak to an adviser or book an appointment, please call the Advice Centre on 01227 827724 between 10am - 4pm, Monday - Friday.
We can deal with some queries over the phone, or arrange an appointment for you.
You can email email@example.com or click on the link above and complete our online enquiry form. We’ll try our best to get back to you within 48 hours. At really busy times it may take us a little longer so please be patient.
Drop-in sessions are fifteen minutes long, available Monday - Friday, 10am - 12 midday and 1pm - 4pm in term time
Our opening hours change in the vacations. We will give details of our vacation opening times on this page.
At a drop in session we might be able to help you with:
- Urgent problems such as homelessness or unlawful eviction
- Information on documents needed for visa and ALF applications
- Information on applying for academic concessions
- Information on student funding
If your query is complex, we may need to book you a longer appointment for further advice.
You might need to book a full appointment for:
- Academic appeals
- Preparing a visa application
- Access to Learning Fund applications
- Complex budgeting advice
- Checking tenancy agreements and complex housing advice
- Complex student finance problems
Cancelling an appointment
Please make sure if you need to cancel an appointment with an adviser you do this in good time using the contact details below. The appointment can then be reallocated to another student.
Phone; 01227 827724
In person; Advice Centre, Mandela Building.