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Consumer

Consumer advice and rights covers a vast amount of issues including such things as shopping for goods and services, complaining about faulty goods and knowing your legal rights. It also covers many other topics like buying on credit and how to avoid being caught up in a scam.

Student advisers can give general advice on consumer problems and can refer you to other agencies for more detailed advice if necessary. You can drop by the Advice Centre in person, call us on: 01227 827724 or email advice@kent.ac.uk.

Here are some of the main consumer bodies that give useful consumer advice and information. You may find the answer to your consumer query if you visit one of these sites. As well as giving online advice, some of them also have specialist telephone advice lines.

Main Comsumer Bodies for Consumer Advice and Information

Which?

Trading Standards

The Department for Business Innovation and Skills

Citizens Advice Bureau

The Money Advice Service

 

Which? provides expert advice on a huge range of consumer topics and also campaigns to make sure that consumers are treated fairly. They publish magazines, books and websites to help consumers make informed decisions.

Local authority Trading Standards officers provide more local consumer advice service to people living in their area. The site also lists recent product recalls and product safety notices issued by manufacturers when they discover faults or problems with their goods.

The BIS helps to regulate many UK laws, regulations and guidelines on advertising, pricing and product description and weights and measures that help protect the consumer against unscrupulous practices.

You will also find lots of information on consumer problems on the GOV.UK website.

The Citizen's Advice Bureau provides free, confidential and independent advice by telephone, email or appointment. You can also get assistance by going to their information website at the consumer affairs section of the link below.

The Money Advice Service is an independent body which provides advice on financial matters.